FAQs

All of our courses can be booked online, please refer to the individual course pages. If you have further questions before booking or prefer to speak to someone directly we are here to help. Please email us on info@ngmountaineering.com or call us 0117 318 4470

All cancellations must be in writing and sent either by post or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.

50% of the total booking fee is payable where cancellation takes place less than 4 weeks but more than 2 weeks before the commencement of the booking.

100% of the total booking fee is payable where cancellation takes place within the period of 2 weeks before the commencement date of the booking.

If we manage to rebook your place a full refund will be given.

It is essential that you let us know about any medical condition or injuries when booking, there is a question relating to this on the booking form. Your instructor will be informed of these conditions before your course. This information will remain completely confidential.

We regularly organise and run bespoke courses so please do contact us directly with your requirements.

We do accept under 18’s on our courses as long as they are accompanied by a parent or legal guardian for the duration of the course. We can also arrange family courses.

All information supplied to us remains completely confidential and never passed on to third parties. Full details on our Privacy Policy are available here.

If you have accidentally added too many participants to a course in the process of booking, you can edit the amounts by going to:
https://ngmountaineering.com/basket/

From here you have two options;

1. Click on the delete button to empty the cart of the unwanted course item(s).
   
   This will empty the cart allowing you to start again, go back to the course page and reselect the course you want to book here:
   https://ngmountaineering.com/courses/
2. Your other option is to edit the “Quantity” box number to the intended number of places and then click on the “Update Cart” button. After a successful message you can then scroll down and click on the “Proceed to Checkout” button to complete the  checkout process.

   

If you have any further issues booking please contact us.

Excellence is important to us so we ensure we keep our courses small, ensuring you benefit from the highest quality instruction and make the most out of your time. For example navigation courses are generally run at a 6:1 ratio.  All courses can be tailored to fit your personal requirements on a 1:1 or personal group ratio please contact us for more details.

Most courses run from 9.30 am to 4.30 pm, depending on the time of year. Exact times will be provided on the booking confirmation.

Unfortunately we can’t control the weather, wherever possible we continue with the course, in fact it is often better learning conditions when the weather isn’t perfect! Of course safety is of the utmost importance, if the weather is dangerous we will of course postpone the course.

For most of our courses you will need to provide your own transport unless otherwise stated.

For most of our courses we do not provide accommodation but can make recommendations if you need any.

Our Luxury Trails breaks include beautiful accommodation in each of our locations.

On most of our courses you will need to provide your own food and drink for the day. Our Luxury Trails breaks are fully inclusive of breakfast, packed lunch and three course dinner.

There are no toilets whilst out in the hills or in the parking spots. We will discuss taking toilet breaks whilst in the hills!

We strongly recommend wearing long trousers, avoiding shorts. We may go into areas where there are ticks and overgrown undergrowth.

We love dogs but unfortunately we don’t allow dogs on any of our courses. Experience has taught us that dogs can be a distraction to you and others on the course.

We do not allow drones on any of our courses.

For most courses you will be required to supply all your own personal equipment. We do have a supply of maps and compasses but recommend you purchase your own. There are more details on the individual course and a kit list will be sent for your course.

You will be sent a full list when booking your course. For Navigation courses you will need the recommended map of the area, a compass (you can borrow one from us), packed lunch, water, snacks, appropriate outdoor clothing including waterproof jacket and trousers.

We have professional indemnity insurance and for all UK courses there is access to mountain rescue services and healthcare. You may consider purchasing your own personal accident and cancellation insurance, however this is a personal choice. Please note, we do have a cancellation policy (refer to our Terms & Conditions)

All of our courses do require a level of fitness as they predominantly take place in hilly countryside. You will need to be comfortable walking up and down hills. Distances covered vary depending on the course however our navigation course you will walk approximately 7k (4 miles) each day at a slow pace. Please contact us if you want to discuss this further.